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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,978

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Overall this team has done an amazing job assisting my wife an I in buying our first home. They were very reassuring and understanding. They not only provided resources but offered assistance along the way. My wife and I will for sure be reaching out to Kevin and his team again next year

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United made the home buying process go extremely smoothly. Billy, Michelle, Kayle and Spencer were there to help at every step and were able to keep us on track to close right before the holidays without a single hiccup. My family truly appreciates their hard work and dedication. We highly recommend Veterans United!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

My father and I had an wonderful home buying experience. It was Magical

5 out of 5 Stars
Would Recommend

My Veterans United team did and outstanding job and truly is a one-stop-shop for loan services and found me an unbeatable interest rate nobody else could offer. Thank you!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

James and his entire team were extraordinary! They provided excellent service with constant communication and updates making the house buying process easy. Even with my inconsistent work schedule and limited availability they found ways to make it work taking all the stress off of me. I would recommend James and his team, 10/10 was an absolute pleasure working with them!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend

Overall smooth process. Just not happy with my rate and the cost out of pocket to buy it down when I could have locked it just a week earlier for cheaper.

5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Again, all members of my team performed outstanding and answers all of my questions as well as accommodating whatever needs I had throughout the process.

5 out of 5 Stars
Would Recommend

Some help going into the stupid small stuff about the portals on how to pay and who to pay for monthly mortgage would be amazing other than that small piece everything was great the people really dropped everything to assist me and answer my questions when I had them

5 out of 5 Stars
Would Recommend

Team worked well and had good communication.

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Harry was very knowledgeable, and helped me to understand exactly everything in the process of signing! I was able to contact him very easily as well. Recommend!

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Outstanding experience with the whole process. Made purchasing our first home go smooth and all involved were knowledgeable with all my questions and concerns.

5 out of 5 Stars
Would Recommend
3 out of 5 Stars

I also feel that too many staff members are trying to work from home instead of being in the office for the customer and that was part of the communication breakdown and confusion during the loan process. I have other friends whom are veterans that have stated they have had the same problems with the Virginia Beach office and would not be using them again. The staff were very friendly at all times with us but the communication process was the biggest problem !!

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See all 3,978 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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