The overall experience was great. The team work wonders and kept me grounded through the process.
I felt comfortable throughout the whole process Haley, always had time for me and very professional. Thank you
Very great and easy to communicate with.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Very professional! Every person I worked with was wonderful even with all the snags! It was less painful have worked with the incredible group of people.
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As usual, Scott, and his associate Annie, were absolutely amazing during the process. My initial loan was through United and Scott has not changed at all; a consummate professional, knowledgeable, and pleasant to work with. The team’s communication was impressively impeccable and an essential component to my trust and confidence in the process. Outstanding work!
I am a first-time home buyer, so the process was unknown to me. Danny Reyna explained everything about the process in detail. There were no surprises during the process, and the realtor he recommended, Vanessa Morales, was also extremely helpful. Mrs. Morales treated my family and me as if we were her family and ensured we got the best deal possible. Both Mr. Reyna and Mrs. Morales used their knowledge and experience to simplify the process for us and get us into the home we wanted.
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Stephanie and her team have been fantastic and easy to work with. They take care of everything.
Outstanding customer service, would recommend 10 out of 10. Harry and chris are the best
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Great experience and a smooth, quick closing. They exceeded my expectations!
Very quick to respond and very thorough. Easy to work with snd get ahold of
Very efficient and the whole team walked me thru everything. They have somebody on every point in the buying a house. I can only say the buying of my house in another state went so smoothly. Thank you allPatti
Our credit union, who specializes in serving active duty service members and veterans, told us they couldn’t help us refinance our mortgage. Veterans United helped us close on an IRRRL refinance 7 weeks after our first phone call, which included the Christmas/New Year holidays. They contacted us regularly with status updates, so we were never left wondering how things were progressing. Everyone was so friendly and helpful. It really was an A+ experience.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
United Veterans took the guess work out of my refinance. I was also notified by United Veterans that I could get a better interest rate. Without them, I would of never known.
Everyone on the team was absolutely amazing to work with. Although a special shout out to Aaron Guinn. He really walked me through the process, made sure I understood what everything was, what kind of timeline was happening, and was an impromptu therapist when I had anxiety about the whole process. If I ever decided to buy another house (not likely, this one is perfect), I would only want to work with the same team again.
Would of liked to have more fluent communication about my options with my lending.
Response from Veterans United
Hi Carlos,
Thanks for the feedback. I’m sorry if communication around your lending options didn’t feel as clear or smooth as it should have. I understand how important that is, and I’d like the chance to learn more about your experience.
If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
