A+++ Justin and his team at Veterans United communicated very well every step of the way, answered all of our questions promptly, and did a phenomenal job to ensure we met the closing date in a very short time frame. I would definitely trust Veterans United again if I was making another home purchase.
My experience with VU was horrible!
Response from Veterans United
Hi Alvin,
I’m truly sorry to hear that your experience with Veterans United felt horrible. That’s not the standard of care I want anyone to have.
I’m here to listen and would welcome a direct conversation. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST, with after-hours messages returned the next business day.
Sincerely,
Claire S., Client Relations Manager
My veteran experience, unfortunately, fell through but VeteransUnited found me a loan that was compatible and kept my payments where I wanted them and helped every step of the way I would not go anywhere else. It was the best experience I’ve ever had. There team members helped us every step of the way. and communicated with me best experience I’ve ever had highly recommend VeteransUnited. if you would like a company to stand beside you and help you every the step of the way, this is the best company made our dreams come true.
More communication is needed within VU. During my refinancing process I received a call another department about my late payment that was not to be paid.
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
Best experience (4th time buying a house).....the team moved like a well trained military unit. I sincerely appreciate the professionalism, competence and level of integrity exemplified by each team member I worked with in this process. Also impressed with the diversity of the team and how well they worked with each other. I really don't have the words to express my gratitude as I have had many issues in the past with professionals in the home buying process....Big Thank you to Blake and Katie sincerely appreciate all of there efforts and patience in answering my many questions.
Quickest most professional process always responded when I had extra questions
Great service! Madi and Jeff were simply amazing to work with throughout the entire process!
- Incredible Experience!!!- Jason, Megan, Crosby, Katie, Garrett- were there every step of the way; if I had a ?, and there were many- Jason- more than most, would get back to me, if not, then Megan would be next to back up, Jason....Went Beyond means to assist/help myself with my dumb and reoccurring same questions...(lol)- Crosby- Wow, Crazy, Wow, would keep checking, and sending info to help with move with her leading the charge of conceige...- Katie n Garrett- were the Introductary stage, if I remember and they assisted.. I don't remember much influences,but definitely reached out, if needed..- The VA United Team got to know me and sent a Home Welcome Package- to the Family, even down to the dog cat, and tortorise....
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Luke Thurman got me an awesome rate and was very helpful explaining the process but didn’t make me feel patronized. He is the real deal.
My team helped in so many of ways and I am truly grateful to have used veterans united again. Thank you for everything.
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
Aaron, Dennis, Ashley, Michelle, Lindsey, Tere’sa - the full team were amazing from beginning to end! After so many horror stories from friends about the home-buying process had us anxious but between the task lists, continuous follow-ups, and communication - this was one of the easiest processes my wife and I have experienced! No words describe how grateful we are for the team that helped us find our dream forever home! Thank you!
Veterans United goes above and beyond in every aspect. Andrea and Jeffery are absolute rock stars and I couldn’t have asked for better people to help us. They are the kind of people you need in leadership roles setting the example!
Everyone on our team did a fantastic job!
Any questions we had were answered completely and promptly.
I look forward to the next opportunity to work with them!
Id like to thank Corey,Amy and Nichole and all the folks behind the scenes that made the entire process seamless and very fast. Id 10/10 recommend Veterans United.
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Great and easy services, communications were good, but I felt left out on many hard appointments and deadline status updates such as VA appraisal date, the status of the appraisal, the termite/pest inspection date, and some other hard appointments. The concierge service they have was actually nothing more than a bother and a distraction; it seems to be nothing more than an assistant/secretarial position making a call that annoyed me. They knew nothing when they called to do checks, and when asked on statuses, they had no clue. The Loan Coordinator, and the Loan Officer were great, but there could have had more accurate information and updates on progress from the seller tasks, because i and my agent knew nothing about what the seller side was doing or had completed.
I had a real great experience with Veterans United they assisted me with the purchase of a home in a little over a month time we were closing my team helped me all the way till the end I was very impressed with them, and strongly recommend them.
The only issue I had was with communicating with Shelbi during the process. Fortunately Colin was able to respond to my questions and answer them or let Shelbi know that I tried to contact her.
Everyone involved in this process were extremely helpful, transparent, and always willing to answer my many questions. Thank you all for helping make our dream come true!
nearly speechless. I can not think of a single way the process could have gone better. The whole team is amazing, and it has been my honor and privilege throughout.
My team was wonderful!
You want to talk about nerve racking buying your first house... Jake at VU made it simple, seamless and went the extra mile with him and his team to make sure my family and I were taken care of. Not only that, they give sound advice and keep everything real and broke down Barny style, making home buying easy. We found ourselves in a home that didn't even feel possible before starting the process. Thank you to everyone at VU for supporting Veterans everywhere.
