It was great working with Mike and his team, all questions were answered in a timely manner. The whole process went pretty smooth. Thanks Mike and the whole team at Veterans United !
Corey and Nick are awesome! Any time I needed anything they were there to help me. I will recommend to everyone.
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
Mike and team were very helpful with the whole process. Knowledgeable with VA and veteran specific questions!
Veterans United made this process very easy.
In the last two weeks prior to closing, there were some significant issues. The first issue was them not communicating with us about the VA's 10 day approval window and the deadline necessary for all documentation in order to meet our 30 day closing contract. This could have caused us to violate our contract with the seller, lose the ernest money, and the house. Secondly, we were told to sign documents, that had errors and or needed to be updated, that they said weren't the final version and weren't sent to the VA for final approval. None of this was true and it seems like either negligent or fraudulent misrepresentation. Making the necessary changes later could have put as at risk of violating our 30 day closing for a second time. The down payment amount and loan amount weren't what we had discussed. When confronted with these issues, multiple different, what seem like excuses, were given to us. It's a lot to explain but there's lots of messages and emails to support this. I hope someone from Veterans United reaches out for a more in depth explanation so this type of stuff doesn't happen to another customer.
Response from Veterans United
Hi John,
Thank you for taking the time to share this. I’m really sorry to hear how stressful and concerning these last-minute issues were, especially with the potential risk to your closing timeline and contract. Situations involving unclear deadlines, changing numbers, and document concerns can feel overwhelming, and I understand why this raised serious concerns for you.
You should have been able to rely on clear, accurate communication throughout the process, particularly when it comes to timelines and documentation tied to VA requirements. I’m sorry for the confusion and frustration this caused.
I’d truly like the opportunity to take a closer look at your experience, including the messages and emails you mentioned, to better understand what happened and where things broke down. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can review everything together.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
They were very professional helped me look for the exact house I wanted and for my budget very lovely team to work with
Thank you for all of your work and help with this process
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
They are very good and informative on handling the process. Always updating me and quick to reply with any issues I came across. I would recommend Ryan and his team 10 out of 10 I am happy very thankful for them. They make the process simple and smooth always willing to lend a hand.
Kyle Hatten and his team went above and beyond to ensure the whole home buying process went smoothly.
Bryan, Alli, and the rest of my team were outstanding. I was kept in the loop the entire process. My to do lists were effortlessly completed. There was zero guessing on my end. Thank you all so much. I will definitely use you each time I purchase a home
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Very easy to work with. I did not have to do much. The only thing I would say is a lot of phone calls. I am very simple so I was not looking for the hand holding so much plus mine was a local move not a cross country or into an area I was not familiar with so I did not need all the extra calls..
Every member of the team was a great help and assisted with all our needs.
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
Everybody was really helpful, informative, and communication was great. I was kept up to date and was let know of the next steps to do. Overall thankful to every body who helped in the process of getting us our first home.
Kenny Ashton is a superstar! We were an unusual case as early retirees with a complex financial situation, and Kenny helped us get a loan that met our unique requirements with convenient terms. His communication skills are outstanding, and he exemplifies great customer service. This was my first experience with Veterans United, and Kenny proved to be an amazing ambassador for the brand.
Holly and the team at VU were absolutely amazing to work with. Professionals that go above and beyond to take care of the customer!!!
