As a Senior Loan Officer, Kevin Warren’s main priority is to provide personalized and friendly customer service to all who walk through his door. He works to select the best loan option for his homebuyers and makes sure he understands each customer’s individual needs. Kevin was born and raised in Virginia Beach and served in the U.S. Air Force prior to his role at Veterans United. Kevin has 15 years of experience in the mortgage industry and his goal is to be your personal mortgage consultant for life!
During the process there were some miscommunication issues and lack of information. However, anytime I ran into those issues I would call Kevin and he did a fantastic job of addressing the situation. Whether it was getting me the correction information or having the right person contact me, he got it done! I appreciate all the hard work from him and his team. I would definitely refer him to friends and family!!!
Kevin was very attentive of our loan from the beginning. He was very informational and did everything in his power to ensure we received the best options for our loan. He called to keep us very updated in every aspect of our loan from beginning to end.Kevin is an asset to your organization and is an example to how loan representatives should be. We thank Kevin for all the hard work he did to help me and my family. Not only do I recommend using Kevin for a loan process, I actually did recommend Kevin to a friend that is current in a loan process with Veterans United. My family thanks Veterans United and Kevin WarrenGreg Herrington
Excellent experience. They made everything as easy as it could be. Thank you.
Kevin, and Tasha were fantastic. By choosing to build, the process took 9 months and involved a pre - close and actual closing. Throughout the process the team kept us informed and worked with us till the end.
I rated my overall experience a 7 because of the issue I will explain regarding the loan officer. 1 point higher than the loan officer raising because things worked out in the end however, if I had to do things all over again I would have either shopped around with different places or waited until a further date to acquire a loan.I rated my loan officer a 6 because in my eyes communication is key. Communication, when buying a house isn’t just speaking with someone but speaking in a clear and concise way. There were two quite irritating issues that transpired through the process. The first was with my initial real estate agent. He informed me, after I asked for a new agent, that he was told that I was looking to buy a house within 90 days. This was far from the truth in terms of home buying and I felt I was pretty up front on my timeline of 30-40 days when discussing this with my loan officer. Eventually I did end up with a motivated real estate agent and things worked out there. But the first agent want very unmotivated due to being on a anniversary vacation with his wife, and he said he informed my loan officer of this but I was unaware. The second issue which should be documented quite well elsewhere came down to securing the loan and proving our income. Prior to starting any type of loan process or anything, I ensured that I asked a very important question regarding my wife’s future income with the US Navy as an officer. We were told that her contract, orders and commissioning documents would suffice. Eventually through a back and forth process with upper management it worked out. However our loan officer kept telling us conflicting information. One minute it was, “we need an LES” to “we need a statement of service” to “everything looks great”. It was a back and forth issue where I felt our loan officer could have halted the process or even got 100% solid information from upper management or whomever it has to be from and relayed only that to us. This caused us a lot of stress while going through an already stressful time with selling our precious house and moving out of our previous house.Our suggestion to the loan officer is to relay pertinent, clear and accurate information. Make sure, double check and make sure again before, during and towards the end of the loan process when it comes to any process with home buying. The difference between 30 days to buy vs 90 days to buy is night and day to close on a house. Additionally, the issues with proving income for a future military member is something Veterans United should have seen a few times. I think that they should definitely have clearly written SOPs on what is and isn’t allowed or what is and isn’t required to prove income for a future service member. This is something that would pop up for multiple reasons when someone may be commissioning that was prior enlisted or in my case, I am a retired service member and my spouse was entering active duty as an O1. I hope that something can be drafted and implemented to help alleviate this from happening to others that may be in a similar situation to ours.
Thank you to everyone , you made it so easy !
Kevin was very professional and responsive to everything I needed. He’s an outstanding loan officer!