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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

1,898

Total Customer Reviews

98.8%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
1,384
4
448
3
45
2
12
1
9

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5 out of 5 Stars
Would Recommend

It isn’t as hard as it seems. Go for it so excited to be a homeowner can paint and hang pictures

Loan Officer: James Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

We've all heard of horror stories from other homeowners with their experience with other mortgage companies. I can honestly say, as a first-time homebuyer, my experience with Veterans United was easier than what I expected. You are guided from the beginning to the end of your homebuying process with all the information needed for a successful purchase by your loan officer, simplified tutorials for each stage of the loan process, and a daily updated account page to keep you abreast with the status of your loan. I'm so happy my cousin referred me to Veterans United. Thank you Dave Michaud & Veterans United. Signed by a Happy New Homeowner!!

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Excellent service, attentive and they take the time to explain the entire process to their clients.

Branch Manager: Aaron Giarrana

NMLS# 266225

4.5 out of 5 Stars
Would Recommend

Dave Michaud and Tasha Dockery took what seemed like a very personal interest in getting us through the entire process. Especially when we experienced a couple of set backs during our purchase process. They communicated effectively and efficiently and were always pleasant and cheerful.The online tools and help videos were accurate and helpful to completing our home buying.

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

James Walrod went above and beyond to assist me with my home purchase. He and his team ensured that all things were taken care of in plenty of time so we could move closing up a week. Well am thrilled with my service! Thank you all for all you have done!!!!

Loan Officer: James Walrod

NMLS# 260324

4.5 out of 5 Stars
Would Recommend

I was categorically shocked at how easy buying a home was and I credit the majority of that to VU. I work overseas and 95% of this deal was orchestrated through email while I was deployed. They never missed a beat and taught me a lot of things along the way. They service a demographic that is very dear to my heart. That said, 10/10 will recommend to everyone I know that’s in the market for a VA loan.

Loan Officer: Wendy Pulliam

NMLS# 1200036

4.5 out of 5 Stars
Would Recommend

Branch Manager: Aaron Giarrana

NMLS# 266225

5 out of 5 Stars
Would Recommend

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

Loan Officer: James Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

Veterans, potential homebuyers, VeteransUnited is the only way to go in purchasing ur new home. They are very good at what they do..That is taken care of the veteran! Knowledgable, Professionna an goal oriented, taking care of you the veteran. I am so thankful for Veterans United an Team Kevin.. You made dreams come true! Sincerely, Thank you!

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

4.5 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

4.5 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Working with Veterans United was a dream come true. My Loan Officer Kevin Warren were there with me from start to finish. He made the process so much easier for me, he made himself available day or night for me and my family. He told me what I had to do, and I got it done. Homebuying were made simple with Veterans United. Thanks for your endless help Kevin Warren. It's been a pleasure buying my home with you.

Loan Officer: Kevin Warren

NMLS# 261072

4 out of 5 Stars
Would Recommend

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend

Branch Manager: Aaron Giarrana

NMLS# 266225

4.5 out of 5 Stars
Would Recommend

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

Great experience ,made the process very easy..They stay with you step by step , calling you and keeping you inform almost daily.

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

Veterans United Home Loans rocks! They have step by step instructions in how to get your lone approved. As you move on to the next steps they have videos that also explains all the different parts about the process of the lone in where you are at. Just a great experience!

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Call JAMES!

Loan Officer: James Walrod

NMLS# 260324

4.5 out of 5 Stars
Would Recommend

Veterans United is a great loan company to work with.. The whole staff was a pleasure to work with and made the stress of buying a home so much easier.

Branch Manager: Aaron Giarrana

NMLS# 266225

5 out of 5 Stars
Would Recommend

This company will go above and beyond what is expected of them. As a person that works in customer service, I tend to expect great customer service when I’m the customer. This team went above and beyond what I expected but so appreciated. Thank you so much for making what could have been a very stressful time an amazing experience. I never had to wonder if something was going to get accomplished. They earned my trust early in our relationship. Every loan team at Veterans United should be working exactly like James’ team. Veteran’s United Home loans is blessed and fortunate to have you all!!

Loan Officer: James Walrod

NMLS# 260324

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Chard

NMLS# 1496817

0.5 out of 5 Stars

You sold our loan before we even made or first payment! We will never stand by Veterans United, nothing but an overrated sales gimmick. Be warned!

Response from Veterans United

Thank you for sharing your feedback, Alexander, and we are certainly sorry to hear about your frustrations. We understand you have spoken to a member of our Client Advocate team about this issue.

We aren't yet set up to keep all loans for the long term, though we are working towards that goal, and in the meantime, we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans. Thank you again for your review.

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564 Lynnhaven Parkway, Virginia Beach, VA 23452
A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.