First and foremost, my wife and I have worked with other major lenders, banks and credit unions before for buying property. Therefore we have a very good understanding and experience level for home purchases, and have a decent base level to compare Veterans United to. With that being said, the Veterans United process and personnel are light years beyond everyone else. Here is my experience in a nutshell:1: Submitted interest online via the VU homepage, and within 2 minutes the loan officer, Ryan Brown contacted me. He was very polite, knowledgeable and eager to get the ball rolling for the home purchase. 2: I then filled out a few forms, and submitted documentation from the VA online via the highly usable VU Portal they create for you. 3: Within a few days I was preapproved and we began looking for houses. It also needs to be said that my VA loan was a jumbo (i.e. I went over the VA limit for my county). During this phase, Ryan contacted me to ask how things were going, and wanted to make sure that he was there if I had any questions. Also during this time period of searching, I uploaded more forms and documents to the portal to help expedite the home buying process. This turned out to be a phenomenal way of going into underwriting. 4: We found a house, the realtor drafted the contract, both parties signed and Ryan locked me into the rate ASAP. 5: This is when the whole loan team really came together, I had two amazing loan officers (Ryan and Alex Brown) who were there whenever I had any questions, and of course the main point of daily contact was Gloria Davey, whom turned tricky situations that arose during the process into simple solutions. Gloria was the anchor point for me during this whole process. 6: After all the inspections and the appraisal was done, we went into underwriting. I was given conditional clear to close, submitted more documents and was ready to close on the loan but we underwrote so quickly that we were waiting on documents from the seller. That was a first for us for sure!7: Closing was a bit rushed on my part due to upcoming travel, but somehow the loan team, attorney and realtor got it all squared away. My wife and I have a gorgeous house, great loan terms and way less stress than we ever had buying a house. 8: Last thing, we were closing during Christmas time, and the loan team sent us Christmas presents through the mail. Thoughtful gestures like that is what made VU stand apart from any other lender. They're understanding, available all the time and have the strong sense of work ethic of any lender I've ever used. BLUF: If you're buying a house with a VA loan, don't bother with anyone else.
Awesome people to work with
Both Wendy Pulliam and Samantha Lennox helped to make the process as smooth as possible. They helped explain everything in a manner that made sense since I am a first time home buyer.
We were first time home buyers and fairly clueless. James Walrod made the process super easy. He was constantly in contact, even late evenings when it was easier for my husband. He explained everything thoroughly and we now own our dream home!
Online Website made uploading documents very easy even with my busy schedule.
We were first time home buyers and they made the process so easy for us. With all the forms that needed to be submitted they gladly explained them to us and the website was so imformative.
This was the most frustrating loan process I have ever encountered and this was my second time using a VA loan. If this is how asinine and convoluted this process is, this will be my only and last time to go VA & VU.