Billy Chard is our MVP!!!! Tirelessly worked, even while on vacation, to make sure we were absolutely taken care of. He made sure the entire process from pre-approval to closing was extremely pleasant. We are forever grateful!!!Overall, we are extremely pleased and grateful for the entire Veterans United team! Thank you so much for your support!
Justin and his team delivered top notch service - they are true professionals. I always felt I was being treated like I was their only customer. They made the process as easy as they could, and were always there to answer my questions, or help me keep up. I will be using Justing and his team should I ever need their derives again. Truly a remarkable team that cares about providing the highest levels of service.
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I also feel that too many staff members are trying to work from home instead of being in the office for the customer and that was part of the communication breakdown and confusion during the loan process. I have other friends whom are veterans that have stated they have had the same problems with the Virginia Beach office and would not be using them again. The staff were very friendly at all times with us but the communication process was the biggest problem !!
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This process has been the most simple and smooth one that I could have ever hoped for. Buying our new home, which is normally a challenge for most, has been one of the easiest mountains to climb! We aren’t new home buyers, so we definitely can tell the difference working with Veteran’s United. Thanks guys!
