We recently completed our refinance through Veterans United, and the entire process was smooth, transparent, and stress-free from start to finish. The team went above and beyond to make sure we understood every step and felt comfortable with our options.
Our loan officer was knowledgeable, responsive, and genuinely cared about helping us achieve the best outcome for our family. Communication was clear, updates were frequent, and every question was answered quickly and thoroughly.
What stood out most was how Veterans United treated us with respect and gratitude for our service — it really felt like working with people who understand and value veterans. We closed on time, with a great rate and zero surprises.
I would absolutely recommend Veterans United to any veteran or service member looking to refinance or purchase a home. Their professionalism, integrity, and customer care are second to none.
Veterans United treated me with care and respect. They have made purchasing a home not only easy but enjoyable.
I thought buying a house was going to be hard but Veteran's United made it soo easy. I haven't needed to worry about a thing through the whole process and i feel like they actually are looking out for my best interest. I have already been boasting how easy this process has been because of their support.
I can't say enough good things about Joe Narron, I would say that the majority of my interactions was through Joe. We had quite a difficult time obtaining a Certificate of Eligibility from the VA but Joe was there helping every step of the way.
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Overall excellent service and the team moved the process incredibly quickly. Myvu was a great resource and made it easy to plow through everything. Only complaint is that VU had too many cooks in the kitchen and at times not everyone was in synch...not a huge deal but a bit annoying. All in all, very good experience though!
My team worked very hard to get it done and made the process easy and clear.
I look forward to working with them again .
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We are very grateful to you Jake and your team who works tirelessly in assisting us with all our questions and needs, specially to Brooke Mudd. Thank you.
It was great working with Beau and Jon.
The entire team were amazing.
Amber wasn't on this survey, but she cannot be excluded.
The commitment to get the job done was outstanding.
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Had a great time through the process. They helped me every step of the way and were super nice and understanding about everything and explained things clearly. Great experience.
The whole team you put together was very helpful and awesome thank you
