I also feel that too many staff members are trying to work from home instead of being in the office for the customer and that was part of the communication breakdown and confusion during the loan process. I have other friends whom are veterans that have stated they have had the same problems with the Virginia Beach office and would not be using them again. The staff were very friendly at all times with us but the communication process was the biggest problem !!
This process has been the most simple and smooth one that I could have ever hoped for. Buying our new home, which is normally a challenge for most, has been one of the easiest mountains to climb! We aren’t new home buyers, so we definitely can tell the difference working with Veteran’s United. Thanks guys!
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It was a great experience. I was scared at first because you hear horror stories about the process but that was not the case with Veterans United. They were very friendly and helped us through each step. They did an excellent job explaining each step and what the next step would be or what we needed to do next. Veterans United is the only one we will use now.
