AMAZING! FAST! EFFICIENT! EASY! I had the best experience with VU! Great communication made it easy to understand my responsibilities as ive never bought a home before. The "to do" list made it easy to understand each step so i could quickly check off my list. MY VU team is very polite and professional. AMAZING EXPERIENCE! I will definitely be using them again!
Honestly, I think my whole loan team did a great and amazing job with not just communication but keeping a professional but also more personal relations with the recipients of the loans. I would like to thank them for that and all the support that I got throughout the process
Choosing Veterans United was the best decision ever. They helped us get our credit fixed and into a home at last!
Veterans United has lived up to their reputation every time we have dealt with them. They put the veteran first and do everything they can to make it an easy, painless process.
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Chris Porter and Hillary did an amazing job
Jason and Matt did everything they could to be sure are closing date came earlier than first planned. Were quick to reply and help me understand everything as the process was on going. Thank you very much Jason and Matt
Flawless absolutely amazing process
We are so very thankful for Matthew and the rest of the team. They all worked hard, seems like they worked through the night to get us into our house. Thank you to all!
Great experience they were with me every step of the way and guided me through it all
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you guys are greT to work with
Applying for and receiving a home loan approval with Veterans United is a most gratifying experience. I suggest to any veteran who is thinking about buying a home, for your own piece of mind you had better think very strongly about getting onboard with Veterans United.
Communication wasn’t there, I was told a few days before I needed well test done that I needed one when the results take a week to get back which stopped the refinance process and cost us another 2,000 payment for that month when we were planning on skipping that month. I was sent on a wild goose chase for documents that I had already sent in and was told I needed to resend them but when I asked another person there I was told I didn’t need them. I was also told by the VA that I didn’t need flood insurance and the underwriting team at Veterans United said it didn’t matter what the VA said they said I needed it and that was the last word. We had to have another appraisal written up just for them with flood insurance. The process wasn’t easy and it was very stressful.
Response from Veterans United
Hey Aaron,
I’m really sorry to hear how stressful your refinance turned out to be. You should have felt confident and informed through every step, not caught off guard by last-minute requirements or mixed communication. I can understand how frustrating it was to deal with delays, duplicate document requests, and the added cost from the timing of the well test.
Flood insurance requirements can sometimes differ depending on lender and federal guidelines, but that doesn’t change how overwhelming the situation must have felt. I truly appreciate you sharing this feedback—it helps us see where communication broke down so we can do better for future borrowers.
If you’re open to it, I’d like our Client Advocate team to take a closer look at your experience. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Was just strolling and I popped up on a add online and and asked questions and said can it become a reality.
VU has done a fantastic job making the home buying process very simple. I've used VU twice and have been impressed both times. Would recommend VU to any veteran looking for a home.
