Jordan my loan officer did an outstanding job, so did Sara, they helped guide me through the process and make it on time for closing. My real estate agent had experience with her job and was outstanding. I couldn't have asked for a better team
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
From start to finish, my VU team was without-a-doubt the ultimate dream team.
Given that this was a first-time home-buying experience for me, I was naturally very cautious at what I was getting into. Although the process can very easily become overwhelming with information-overload, there was never, at any point, a moment where I felt completely lost. I'm incredibly grateful that my VU team gave me the confidence I needed to achieve an incredibly successful home-buying experience.I have to give special props to my loan officer and coordinator, Stephen Bash and Becky Tiek-Shrum. Not only are they both incredibly communicative and transparent, but they also know how to translate the dizzying world of home-buying into a clear, step-by-step approach. Given their expertise, the entire process felt almost too good to be true; where was the catch? There never was one, and this is why I could trust Stephen and Becky with how well they helped me navigate the hundreds of documents that come with buying a home.In the event that I decide to purchase another home in the future, or know somebody that's interested in taking advantage of their VA loan, I will be recommending everyone to VU Home Loans.
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Amanda Barcus and her team did a great job.
Everyone was amazing until the last few days. Closing costs were not finalized until 1220 with closing at 3. Closing costs were quoted wrong requiring 2 trips for cashiers checks cutting the time very close. We came very close to not closing as scheduled. The seller was supposed to sign at 10 in the morning and was postponed by at least two hours. Additional paperwork was requested from us on Friday before closing. Additional forms had to be signed for veterans on the day of closing at 1 o’clock. It made the last couple days very stressful when I feel like it should have been more organized. An apologies was given.
Every member of the team was a great help and assisted with all our needs.
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
Everybody was really helpful, informative, and communication was great. I was kept up to date and was let know of the next steps to do. Overall thankful to every body who helped in the process of getting us our first home.
Drew was amazing! He listened to us when we needed him to and explained things clearly when everything was happening fast and becoming overwhelming! The only thing that I would make as a suggestion is that Veterans United look into some kind of First-time home buyers program so that Veterans and their families can have the opportunity to understand more of how the process works, what is going to be needed/expected from them during the entire process, and what the current VA rules are. I think this would greatly benefit your veterans, specifically those with PTSD.
Matthew and Greg, thank you guys so much! From the very first call with Greg to the last text from Matthew, y’all were nothing short of amazing. You made our first home-buying experience easy and enjoyable, and we truly appreciate all the hard work and guidance along the way. We’ll definitely be recommending you both to everyone we know—couldn’t have done it without you!
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Veterans United failed me. They failed to communicate that we could not receive seller credits for repair and they cost us over $12k at the last minute right before closing.Will not be recommending them or doing business with them again.
Response from Veterans United
Hi John,
I’m really sorry to hear about your experience. Learning about a limitation like seller credits so late in the process, especially when it impacted you financially, would be incredibly frustrating.
You should have had clear communication and expectations well before closing, and I understand why this situation left you feeling let down. That’s not the experience we want for you.
If you’re open to it, I’d appreciate the chance to learn more about what happened and see where we can provide clarity. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through your experience together.
Sincerely,
Claire S., Client Relations Manager
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
Quick fast, to the point. Easy instructions closed in a 4 weeks! Yall rock!
