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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
7,134 reviews
678 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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4.9 out of 5 Lending Tree logo
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 7,134 Army service member reviews from Ohio

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4.5 out of 5 Stars

They treated me like I was part of their family.

headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

5 out of 5 Stars
headshot image of Kenzie Tree

Loan Officer: Kenzie Tree

NMLS# 2329393

5 out of 5 Stars
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars
headshot image of Gage Purcell

Loan Officer: Gage Purcell

NMLS# 2674649

5 out of 5 Stars
headshot image of Gage Purcell

Loan Officer: Gage Purcell

NMLS# 2674649

5 out of 5 Stars
Photo submission from Sonia I.

I truly am grateful for all the help and patience and beyond that , finding what was best financially for me!

headshot image of Bill Bales

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars

Madison and Levi were great. They really made this process easy and professional.

headshot image of Madison Yant

Loan Officer: Madison Yant

NMLS# 1927322

5 out of 5 Stars

This is my 1st home buying experience, and I felt so relaxed with this process. I would recommend anyone to Veterans United!

headshot image of Kelsey Allen

Loan Officer: Kelsey Allen

NMLS# 1947880

5 out of 5 Stars

Great customer service, quick replies, very responsive and professional.

headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars

Allie was amazing as usual!!! Seamless from start to close!!

headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars

This was a huge blessing from God and out of nowhere! Veterans United made this process so easy 🙌 thanks for everything!

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

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5 out of 5 Stars

The work ethic of the team was amazing. I was not with them in person but I know they were working around the clock to make my dream happen because they kept me updated and in the loop on everything.

headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars

Veterans United is awesome. Recommend any Veteran to use this lender. Great communication.

headshot image of Louie Nieman

Loan Officer: Louie Nieman

NMLS# 1860264

5 out of 5 Stars
headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

5 out of 5 Stars

Excellent experience working with veterans United. They will take care of you as a vet. Absolutely recommend them if you’re buying a home or refinancing.

headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

4.5 out of 5 Stars
Photo submission from Vincent L.

I didnt have the greatest credit after waiting for VA claims for 13 yrs, but we started working on it in September of 2022 and by December of 2022 we were ready to purchase. We found and closed on perfect house in March of 2023

headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars

Kapil Vanamala has been my Veterans United Loan Officer from the very beginning. Kapil is an upstanding professional that keeps my needs FIRST AND FOREMOST in the home purchase process. He alerted me to a significant rate reduction and took care of everything for me to obtain that reduction which will save me thousands over the duration of the loan. I could not be more please with Kapil and his team! I am so happy that I selected Veterans United!!!

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars

Great people to work with. Made the process easy and kept us in the loop constantly. I would not ever use any other company.

headshot image of Corey Bruns

Loan Officer: Corey Bruns

NMLS# 2027182

5 out of 5 Stars

This is the second time I’ve used Veterans United Home Loans and must say they go above and beyond to help you every step of the way, and even after.

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

0.5 out of 5 Stars

From the beginning the realtor provided would never answer a call to the closing day paperwork was unfinished and delayed closing and never communicated to the client!

Response from Veterans United

Hi Daniel,

I’m really sorry for the lack of communication and the closing delay you experienced. Not being able to reach the realtor and then having paperwork unfinished on closing day is incredibly frustrating, and you deserved clearer, more timely updates throughout the process.

I appreciate you sharing this and would like the chance to better understand what happened. If you’re open to it, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

4.5 out of 5 Stars

The team at Veterans United were fantastic from start to finish. I was just seeking information and they walked me through Step A to Z within a month I'm a homeowner. Stress-free hassle-free. I was just looking I did not think that this would be able to happen and they were the most fantastic people to work with. I would recommend them to anyone any veteran who is looking to buy home. I cannot say enough nice things about them. This was one of the most easy stress-free things I've done in my life and everyone says buying a house is terrible they made it so enjoyable. Thank you so much

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars

With me every step of the process. Great communication.

headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Photo submission from David H.

Caitlin, Max, and their whole team made my whole experience a joy! They all went above and beyond to make sure I understood everything as a first-time buyer. I would recommend that every Veteran in the market for a new home use Veterans United!

headshot image of Caitlin Finnegan

Loan Officer: Caitlin Finnegan

NMLS# 2019795

5 out of 5 Stars
headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

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