Team Rob support me from the beginning to purchase my first home! I highly recommend Veterans United!Tito G
Sam and his team were with me every step of the way, helpful to a t, and checked in often. I appreciate that the VU experience continues to be top notch. A huge reason I came back for my 2nd home purchase is because of my fantastic experience the first time, and now I'll continue to recommend VU to everyone I know looking to purchase a home.
I had a very problematic experience with Veterans United. In once case, the loan coordinator shared the results of the home appraisal with the sellers realtor AFTER the contract had been terminated and without consultation of us, the buyers. At closing, VU struggled with compiling the closing paperwork to support closing with our family trust as the deeded owners of the property and closing was delayed because of this and subsequently we had to redo the paperwork because they changed the requirement for how the paperwork was to be signed. At one point, the person compiling the closing paperwork stated they had never done paperwork to close with a trust.
Response from Veterans United
Hi Lionel,
I’m really sorry to hear about the challenges you faced during your loan process. What you described with the appraisal information and the closing paperwork sounds incredibly frustrating, especially after all the time and effort that goes into buying a home. That’s not the experience we want for any of our borrowers.
My team would love the opportunity to review your loan file in detail and see where things may have gone wrong. If you’re open to a quick conversation, you can reach us at 1-800-212-5200 or by email at ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’re happy to help however we can.
Just an amazing experience from start to finish. This normally lengthy process was made much easier by the team I worked with. Particularly Charlie, Brandon, and Amanda. Just wonderful customer service throughout.
Ben Choi and his team were incredible. The process was so easy, and everyone was incredibly responsive whenever we had questions.
Amazing group of individuals who I would recommend a thousand times over. The most satisfying professional team of people from the Agent, Lender and Title company. Great experience that I would suggest for the next Veteran to take advantage. #NewVeteranHome
Yes I’ve recommended a few friends to Veterans United.
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Quite responsive to any questions or requests.
Everything went smooth they were very helpful and attentive even before I knew i needed anything.
Molly was very helpful throughout the whole process !
Great friendly staff! Super courteous and knowledgeable. Great experience! This is my first home purchase and they're excellent!!!!
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Experience first-hand why 353,725 homeowners give us a perfect score!
Veterans United is most definitely a fantastic company to work with when you are securing a loan to buy a house. They are with you every step of the way and will make sure that you are comfortable throughout the entire process. The ultimate group of professionals.
I think the whole team worked very hard to get me the loan especially to meet my closing date thank you
Veterans United was very proactive and responsive to my requests and questions.
Veterans United is the only way to go if you are a veteran!
This is a great company to work with! They set me up with a fantastic team all professionals in their field! Aaron Laxson kept everything on track flowing with pre approvals. Kim Gunevan definitely knew her job when it came to what VA will and will not approve. Deloris Matthew’s gave me guidance with security and moving resources.. very much appreciated! Thank you all.. couldn’t have done it without you!
