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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,867

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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My loan team at Veterans United was amazing! They made the process of refinancing on my home simple and understandable while providing me with guidance on the best options for my situation. I was able to get a better interest rate and mortgage payment with their help and the process was very efficient and quick. Most of the documents could be loaded electronically through their portal which is user friendly and welcomed during a pandemic. I would absolutely refer anyone to Veterans United and would do business with them again in the future.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

My loan Specialist James Walrod and his team was very helpful and knowledgeable with all my questions and concern about my refi. They made me feel comfortable and confident with my decisions.

4.5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Veterans United will be my go to place from now on if I buy another house, sell my house, or need a line of credit. They go over and above to help you and get the job done. They are the best!!!

5 out of 5 Stars
Would Recommend

James and Ashley are fantastic! They not only helped me when I first brought my house but were great in the refinance process as well. I stuck with them for that reason always available by phone, text, or email for any of my million questions with explanations I could understand. I greatly appreciate them and the great customer service they provided to me with every interaction. Thanks again Delma B.

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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If James has not been promoted recently. He needs to be

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Very professional and a true pleasure to work with

5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I highly recommend Veterans United Home Loans and especially loan specialist Melissa Kunkel.
My experience resulted in a stress free transaction from first conversation to closing. So much easier having everything on line to keep up with the process as it moved forward and knowing what documents were needed and a time line to complete tasks.
Thank you Veterans and Melissa!

5 out of 5 Stars
Would Recommend

I have had two loans with Veterans United and both were painless. I do hope that you don't sell the loan this time but if so I hope it goes to Mr. Cooper
Hint Hint
Thanks again for everything
VR
Doug and Lisa Sibelius

5 out of 5 Stars
Would Recommend

Was recommended through my sister in-law who is a loan specialist in North Carolina. I first tried my bank Wells Fargo which is like using the DMV. And Quicken Loans who were ok but hard to get answers back and we’re calling from Chicago or close to there. So Veterans United Won. They were quick and while I locked in at 2.675 they called me when it dropped to 2.25 and said they locked me in at that. Wow all I had to worry about was nothing...

5 out of 5 Stars
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4.5 out of 5 Stars
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4.5 out of 5 Stars
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5 out of 5 Stars
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See all 3,867 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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