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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,704

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 43 Navy service member reviews from North Carolina

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5 out of 5 Stars
Would Recommend

This is my second loan with James Walrod’s team. Veteran’s United is a no brainer for my home buying lender! Thank you all!!!

5 out of 5 Stars
Would Recommend

The team was very helpful and friendly, if a week went by Karson would call to check up making sure everything was ok. The team made the whole loan process easier than expected.

5 out of 5 Stars
Would Recommend

Everyone I worked with with very knowledgeable, welcoming and it made us feel comfortable. I would 100% work with Justin and his team again and recommend them to anyone that is looking to purchase a house!!

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
3 out of 5 Stars

I also feel that too many staff members are trying to work from home instead of being in the office for the customer and that was part of the communication breakdown and confusion during the loan process. I have other friends whom are veterans that have stated they have had the same problems with the Virginia Beach office and would not be using them again. The staff were very friendly at all times with us but the communication process was the biggest problem !!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
3.5 out of 5 Stars
Would Recommend

Overall, our experience was satisfying. The minor complaints above are honest and stern. We understand how some of the comments can be brash, however still honest.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

This process has been the most simple and smooth one that I could have ever hoped for. Buying our new home, which is normally a challenge for most, has been one of the easiest mountains to climb! We aren’t new home buyers, so we definitely can tell the difference working with Veteran’s United. Thanks guys!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

This is the second time we have used Aaron and his team for our mortgage loan needs!!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Outstanding service from beginning to end. The Veterans United team are extremely professional and courteous. Definitely the team to call when you are looking to buy a new house.

5 out of 5 Stars
Would Recommend

It was a great experience. I was scared at first because you hear horror stories about the process but that was not the case with Veterans United. They were very friendly and helped us through each step. They did an excellent job explaining each step and what the next step would be or what we needed to do next. Veterans United is the only one we will use now.

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5 out of 5 Stars
Would Recommend

If you are looking for a well balanced company to help this is it.

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Easy process and in constant contact with my closing team. Excellent experience and I will tell everyone about my experience with the Virginia Beach team. Thank you all for your hard work in helping us buy our forever home.

5 out of 5 Stars
Would Recommend

Alex and Gloria made our first time home buying process SO much easier than we expected it to be! They were wonderful throughout the whole thing.

2.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Aaron was exceptional on his performance and I felt his honesty with me was the best part of the entire process

4 out of 5 Stars
Would Recommend

More Reviews

See all 3,704 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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