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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,867

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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Nina was great and made the entire easy and stress free.

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The VU team was professional, courteous and responsive. I sincerely appreciated all the “behind the scene” work by Rachel. She followed up and handled all of the inevitable kinks that go with refinancing! I can’t say enough about the great experience I had with VU. Great job by the whole VU team!

4 out of 5 Stars
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4.5 out of 5 Stars
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This was my second time using Veterans United, will use their service again without hesitation.

4.5 out of 5 Stars
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On top of things. The process was pain free and efficient. Excellent team and agent.

4.5 out of 5 Stars
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5 out of 5 Stars
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Veterans United Home Loans has an impressive online set up facilitating secure communication and file sharing with loan officers. Their communication style was perfect for us. The loan officer and processor would upload actions into the platform and then email us and text us to let us know that they needed docs, comments, etc. This made it very easy to stay on top of things and keep the file moving along in a timely manner. We also felt that their systemized process reinforced true accountability on both ends and minimized mistakes, which is really helpful when you have as many moving pieces as you do when buying a home or refinancing

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5 out of 5 Stars
Would Recommend

Hands down...GREATEST experience I’ve ever had dealing with a company. Even when my credit scores didn’t qualify for a loan, they were still reaching out and helping me to work on my scores. The whole process was very easy and I honestly think if you choose anyone else, you will be short-changing yourself. 5 stars!!!

4.5 out of 5 Stars
Would Recommend

I was no notified that if my Closing Date changed I would have points taken. End up having to pay for points because the Closing date got extended due to COVID-19

5 out of 5 Stars
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Gloria was my contact and she was very efficient, helpful and intelligent and always answered the phone when I called.

5 out of 5 Stars
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5 out of 5 Stars
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As a Realtor, I have recommended Veteran's United to my clients time and time again as I feel VUHL is the premier lending service for VA loans. This was the first time using my VA loan and the refinance process was better than any bank or lending company I have used in the past. I can now tell my clients I truly stand behind my recommendation.

5 out of 5 Stars
Would Recommend

Dave Michaud is an outstanding individual that took care of my refinance. He kept me informed with the process and made it extremely easy! Give the man a raise!

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