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Hampton Roads, Virginia Reviews

Unedited and unfiltered reviews from Veterans and military families

3,704

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 416 Army service member reviews from Virginia

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5 out of 5 Stars
Would Recommend

My wife and I kept waiting for the moment this process became difficult, but it never came. From the moment I reached out to Veterans United until the moment I closed on the home, I felt 100% confident in Karson and his team. The Veterans United portal was extremely easy to navigate and use for uploading documents. If I had a question about, it would be answered without the hour and every concern was always responded to with direct and easy to understand feedback. This process was very smooth and gave my wife and I a great deal of comfort knowing we were taken care of the way we were. 100% would recommend Veterans United to anyone buying a home.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I had a great experience working with Veterans United! Their online portal was very straightforward and extremely easy to use. Every document required had a brief explanation to clear up any confusion and if I still had questions, the team helping me through the process were always quick to reply. I had a very unique situation coming into this and Veterans United was more than happy to take on the challenge and help me get into my first home. I can't recommend them enough!

4 out of 5 Stars
Would Recommend

This feedback has nothing to do with the team themselves, it has to do with the amount of paperwork required this time compared to the previous two homes we've purchased. Was there a change in the law? I felt that there were way more "to-dos" this time around which became frustrating toward the end.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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3.5 out of 5 Stars
Would Recommend

Buying a home from Different Duty station is challenging. It is stressful and requires alot of communication. Even though we were able to close on time , a lot issues and missed communication happened that raised concerns with out purchases. Like I mentioned this is my second time utilizing Veterans United and I would do it again if I have to. However I will like to see better communication with our loan team. Thank You to everyone one .

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Some of the resources in the portal were not necessarily accurate. For example, myVU portal has SpaceX being one of my only options for internet, asides from satellite. However, Spectrum services this area; and I would not have known if I didn't see the Spectrum van servicing other properties in the area. Additionally, the portal prompted me to transfer electric service via Dominion Energy. However, Community Electric Cooperative services our area, not Dominion Energy. Just small things, but all in all, amazing services provided to us by Veterans United.

5 out of 5 Stars
Would Recommend

Melissa's entire team was simply the very best. Tori was always responsive and pro-active. Rachel shepherded us through the loan approval process so smoothly I hardly even knew it was happening. Both Tori and Rachel reached out to me directly whenever they thought they could be helpful, and they always were. Every aspect of this transaction was handed professionally and personally. It felt like they understood how overwhelming it could be for us. We will be recommending Melissa and her team to all our friends and we hope to work with them again in the future if we decide to refi our loan.

5 out of 5 Stars
Would Recommend

My entire team stayed on top of things and kept me informed throughout the entire process. I highly recommend United Veterans for your home loan needs.

5 out of 5 Stars
Would Recommend

I have nothing negative to say. Thanks guys.

4.5 out of 5 Stars

Wish VU can do float down rate.

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5 out of 5 Stars
Would Recommend

Also a big shout out for Kayle Helline and Torie Smith. Kayle kept a close eye as my loan progressed. She kept things moving and kept me informed. Torie answered questions promptly and directed me to the right person. I highly recommend Veterans United. I wouldn’t use anyone else!!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Let’s face it, as a first time home buyer I had no idea how the process worked. Veterans United makes it so easy, accessible, and understandable with answers for your questions you didn’t even know you had!

5 out of 5 Stars
Would Recommend

I really appreciate every single member that helped us. We had a very short turn around and every member of your staff got it done. Thanks a ton!

5 out of 5 Stars
Would Recommend

My father and I had an wonderful home buying experience. It was Magical

5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

As first time home owners we thought VU was the best choice. We were right!

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